FlyHere help

• Run a fresh check while online.
• Check location accuracy, active drone, and planned altitude.
• Check that you are signed in with the account the subscription belongs to.

Cancellation depends on who billed you. Check the receipt for Apple, Google Play or a Stripe web payment. Use the same store account that made the purchase.

• Web: sign in to your FlyHere account and open subscription management.
• Apple: iPhone Settings, your name, Subscriptions, FlyHere, Cancel Subscription. Official Apple instructions
• Google Play: open Subscriptions in the Google Account used for the purchase, select FlyHere and cancel. Official Google Play instructions

Stopping renewal is different from a refund. Removing a card, deleting the app or deleting your FlyHere account is not a substitute for cancelling with the billing provider. An already cancelled subscription may show an expiry date instead of a Cancel button. Check access and the next billing date in the relevant subscription manager.

The subscription belongs to the signed-in FlyHere account. A new phone or another sign-in method does not transfer it to another account. If a purchase is missing, check both the FlyHere account and store account, then use the available restore-purchases option.

For the three-month offer, your consenting waitlist signup must arrive before 10 October 2026, 00:00 Prague time. From 10 October 2026, use an account with the same verified email. The period starts with your first eligible activation; your account shows the exact expiry. Downloading the app or creating an account alone does not join the waitlist.

This benefit needs no card and does not automatically become a paid subscription. It does not cancel an existing paid subscription. If eligible access is missing, contact support from the email used for the waitlist. Full offer terms

File a complaint from your account on flyhere.app or email support. An account request receives an id and date. We reply to the account email within 30 days at the latest.

For a web payment, request a refund from your FlyHere account or contact support. For an Apple purchase, use Apple’s process; for Google Play, use the Google Play process. A refund does not automatically follow cancellation and depends on the purchase and applicable rights. Statutory consumer rights remain unaffected.

Request an Apple refund · Google Play refund policies

Include your account email, app version, device and a short description. For a payment, the provider and transaction identifier are enough. Do not send a password, full card number, operator ID or other information we do not need to resolve the issue.

If a result differs from an official source, do not fly based on FlyHere. Report the data version, check time, general area, and a link to the official source.